Travelling is an essential part of most international businesses, as face-to-face meetings enhance a company’s ability to achieve its business objectives and almost duplicates the chances of converting prospects into actual customers. But at what cost does this happen? Research has found that frequent travelling can severely impact the mental and physical wellbeing of business travellers, leading to poor diet, lack of exercise, loneliness and excess drinking, while jet lag side effects can include mood changes, disorientation, disturbed sleep, daytime fatigue and health problems, all of which impair job performance.
Join us to discuss the state of wellbeing in business travel and why this should be an integral part of a company’s travel policy, as well as what both employers and the hospitality industry can do to ensure the good health of their employees on business travel. With a panel including the Business Travel Association, ACE Travel Management, All Nippon Airways, No Jet Stress and the Business Travel Network this promises to be an informative and practical conversation.
This will be a fantastic opportunity to get to know other fellow IoD members, to meet visitors and to learn more about the IoD Tourism and Hospitality Special Interest Group and become part of a growing community of key industry leaders within the travel and hospitality sector.
David Clare (Mediator)
David is an experienced marketeer and event specialist. In a career spanning over 25 years he has been responsible for launching and establishing two market-leading magazines and several associated publications. He has created and managed numerous events including awards & ceremonies, conferences,golf days, parties, private dinners, family fun days and corporate team-building days.
David has worked with several partners in arranging high profile events at venues such as the Henley Royal Regatta, The Hurlingham Club, Twickenham, The Dorchester, Chelsea Football Club, Harlequins Rugby Club, Wentworth and Glorious Goodwood. Just under a year ago he launched his own company, The Business Travel Network and also established the Business Traveller Wellbeing Conference.
Clive Wratten - CEO BTA (Business Travel Association)
Clive Wratten was appointed to the position of Chief Executive of The Business Travel Association in September 2019. Clive joined The BTA from the private equity backed travel partnership company Amber Road, where he was Chief Executive Officer. Before joining Amber Road, Clive was General Manager UK at Etihad Airways. Clive joined Etihad Airways from HRG, where he held the position, Head of International Business Group. Before joining HRG, Clive was the UK General Manager for Gulf Air. Clive has also held senior positions with Qantas and British Airways.
Clive has spent almost his entire career within the corporate travel sector, has a passion for the value and professionalism the business travel supply chain delivers to industry and the economy. During his career Clive has seen the rise of travel wellbeing up the agenda and is a dedicated advocate of increasing the profile and importance of wellbeing in the sector. Whilst at Amber Road Clive launched a suite of wellbeing initiatives for its corporate customers, the first travel management company to do so. To support this passion for wellbeing Clive is an advisor to the Board at the BCNH UK College of Nutrition.
Clive has previously been an executive board member of the BTA, has served as a Director of the Board of Airline Representatives in the UK, a council member of IATA’s Airline Joint Passenger Committee for both the airline and travel management industries.
Christopher Babayode - Founder of No Jet Stress
Christopher is an advocate and thought leader in the field of travel wellness and healthy jet lag solutions for travellers. Chris trained as a naturopathic nutritional therapist in 2002 and went on to fortify his clinic practice with training in Neuro-Linguistic Programming and continuing professional development to support clinical practice. Chris spent 20 years as a flight attendant flying in excess of 100,000 miles per annum for British Airways PLC, while holding the role as a Wellbeing and Inclusions Advisor for the Inflight Customer Experience Department. Chris’s area of expertise and interest has been travel wellness, which was born out of a need to stay healthy while running a business and flying full-time. This led him to seek healthful sustainable flying solutions and enabled him to thrive in the face of a busy schedule and a physically demanding job. It also led to the creation of the 6 step proprietary methodology he teaches his clients, enumerated in his 2016 book Farewell Jet Lag. In the current business climate Chris’s skill has been to combine the science of nutritional therapy, the latest scientific findings in aviation wellness and twenty years worth of flying experience, to identify a roadmap to a better flying experience for travellers. He does this through the business he founded at NoJetStress.
Sarah Wilson - Owner and CEO ACE Travel Management
Sarah has spent most of her career in Business travel working for independent companies specialising in the SME market. Sarah is currently CEO of ACE Travel Management, where she was the first employee when the company was founded in 1992. Sarah completed an MBO of the company in September 2018, with her vast experience in the corporate travel sector and determination for optimum service delivery combining to allow Sarah to steer her team ,providing a professional and personal service to the corporate travel sector.
Sarah is also a qualified trainer and assessor for business travel and customer service. This drives her passion for continuous improvement in the delivery of customer service as demonstrated by the execution of the bespoke ACE employee training programme and mentoring the ACE Senior Leadership Team.
Sarah’s proficiency and relationships with a plethora of corporate travellers from a vast array of industries provide invaluable insight into available measures to support mental health in business travel.
Julie Murphy, Country Sales Manager, UK & Ireland, All Nippon Airways, Co. Ltd
Since joining All Nippon Airways in 1997, Julie has significantly aided the growth of the brand, which is today rated as one of the top five airlines in the world and Japan’s largest 5-star airline. As the Country Sales Manager for the UK & Ireland, Julie is responsible for maintaining commercial actions through data analysis and proposing strategies to grow the business. Her global airline industry expertise has helped raise the profile of ANA in the UK and Irish markets and established the foundations for maintaining and increasing customer loyalty.
Julie heads up the marketing team in the UK and works closely with the travel trade for both the corporate and leisure markets. She is continuously seeking new opportunities to build global awareness of the airline, and ultimately increase group bookings as well as FIT sales. Aside from her day-to-day responsibilities, Julie is often called upon for speaker and panel session opportunities at key travel industry events and conferences, and is currently the
Gianni Salvadori, Head of Business Travel and MICE UK, Ireland, France and Italy, Melia Hotels Internationl
Gianni has over 23 years of experience within the Travel Industry. Working within a multitude of segments including; Tour Operators,Cruise lines, TMC, Airlines and at present Hotels. He is currently Head of Business Travel and MICE UK, Ireland, France and Italy for Meliá Hotels International. Gianni is responsible for a team of 16 people based in the UK and Europe. Gianni has been at Melia for the past seven years covering a variety of different roles. Gianni enjoys the diversity of the company, the expansion of the business operations, and both the exciting new openings and opportunities that present themselves. With an open mind and an enthusiastic approach to all that is presented, Gianni enjoys the challenges that this industry presents both in the past and in the future. As a frequent traveller he's very concerned about the impact of travelling and hospitality on mental and physicial health and he always takes a few hours after his business day to discover the cities where he is and clear his head before the next day. Meliá have some good videos that show people how to sleep, eat and encourage the Business Traveller not to stay in the room but use the facilities at the hotel to socialize, and not just to stay confined to eat/work in the room. This is why they create social areas for guests to enjoy and work and socialize.