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Terms & conditions

Membership Declaration

I hereby apply for membership of the Institute of Directors and agree to be bound by its Constitution and all rules and regulations made under it. I confirm that I do not have any unspent criminal convictions (other than for traffic offences); I am not an undischarged bankrupt; and I am not disqualified (by court order or voluntary undertaking) from being a director of any company. I undertake to inform the Institute Secretary without delay if I ever become subject to such a conviction, bankruptcy or disqualification.

I undertake to conduct myself, both publicly and privately, in a professional manner and so as to uphold the Institute’s reputation and standing and not to cause embarrassment or distress to other members of the Institute or its staff and not to represent publicly the views of the Institute or to claim its support, without the consent of the Board (or of an officer or employee of the Institute nominated by the Board for such purpose). The IoD’s Constitution and Member Rules appear here.

I agree that the IoD may hold and process all personal and business information which I am supplying with this application form and any further information I supply during the course of my membership. I agree also that the IoD may use my Personal Information as set out in the IoD’s Privacy Policy*.

*The IoD’s Privacy Policy is accessible here, or from the IoD Membership Development Department. Information about members is kept strictly confidential in accordance with the Data Protection Act 1998.

Terms and Conditions

1. Who we are

1.1 These terms and conditions, together with the supplementary Membership Application Form (the “Application Form”) (together being the "Terms") form the basis of the contract through which the Institute of Directors ("IoD", "we", "us" or "our") will deliver our membership services (the "Services" or “Membership”) to you (“you”) as a member of the IoD ("Member"). Any definition of the IoD in these Terms may, at the IoD’s discretion (and upon notice to you) also refer to any and all of the IoD’s designated subsidiaries, affiliates, partners, licensees, franchisees and/or any other connected entities as may be notified to you from time to time.

1.2 The IoD is incorporated by Royal Charter with registered number RC000252. Our registered office is located at 116 Pall Mall, London, SW1Y 5ED. You can contact our Company Secretariat on governance@iod.com or by writing to the IoD's Company Secretariat, 116 Pall Mall, London, SW1Y 5ED.

1.3 Please read these Terms carefully before applying to become a Member of the IoD. In consideration of us accepting your application to become a Member and enabling you to access the Services, you agree to be bound by these Terms. Your attention is particularly drawn to the limitations and exclusions of liability set out in clause 13.

2. Membership and your contract with us

2.1 When you click to submit your Application Form online, or you post, telephone or email us with details of your application to be a Member, you are making an offer to subscribe to the Services in accordance with these Terms.

2.2 Our acceptance of your offer will take place once:

(a) payment of the Membership Fee (as defined in clause 5) has been received by us for the Services in full, or (at our discretion) the Direct Debit instruction has been verified;

(b) our internal checks have been completed to our reasonable satisfaction; and

(c) we confirm in writing (usually by e-mail to the e-mail address specified in your Application Form) our acceptance of your application to be a Member (the “Commencement Date”),

at which point a contract will come into existence on these Terms between you and the IoD (whether or not you have specifically signed these Terms). Please note that acknowledgement by us that your Application Form has been received and is being processed should not be treated as confirmation that the contract between you and the IoD has yet formed.

2.3 Any quotation that we give to you does not constitute an offer, and is valid only for 14 days from the date on which it is made.

2.4 You acknowledge and agree that you do not have any unspent criminal convictions (other than for traffic offences), you are not an undischarged bankrupt, you are not disqualified (by court order or voluntary undertaking) from being a director of any company or prohibited by law from being a director and you undertake to inform the IoD Company Secretariat without delay if this position ever changes.

2.5 If we accept your application to be a Member, but it subsequently turns out that any or all of the information provided by you was misleading or false, we reserve the right to revoke your Membership with immediate effect, without the right of appeal and clause 9 below will apply.

2.6 We reserve the right to refuse any Membership Application at our complete discretion. If we refuse your Membership Application, we will inform you of our decision to do so as soon as reasonably practicable.

2.7 Subject to any early cancellation or termination rights in accordance with these Terms, your Membership will start on the Commencement Date and will last for the length of time designated in the Application Form (the “Subscription Period”).

2.8 Membership of the IoD is on an individual basis only. We may, at our complete discretion, offer discounts to members when more than one individual is joining from the same organisation. Please see our website for further information. However, you may not transfer your Membership to or share your access to any Services with or, save for the sole purpose of administering your Membership, share your IoD login details with, any other individual (regardless of whether that individual may be based in the same organisation as you).

2.9 All updates and membership information will be sent via email and/or post. Communications will be sent to you at the email or postal address specified in your Application Form. We accept no responsibility or liability if you do not update the details specified in your Application Form with your current email and/or postal address.

2.10 These Terms, along with the IoD’s Member Rules, Member Regulations and Code of Conduct (the “Rules and Regulations”), set out your obligations to other Members. Copies of the Rules and Regulations are available from the IoD’s Company Secretariat (membership@iod.com) and/or on our website. We may update the Rules and Regulations at any time. Where feasible, we will consult with our Members prior to making any changes to the Rules and Regulations. In any case, we will notify Members of any such changes via e-mail and or post in accordance with clause 2.9.


3. Cooling off period

3.1 We offer a 14 days’ cooling off period for new members, effective from the Commencement Date (“Cooling Off Period”). During this Cooling Off Period, you will be allowed to change your mind and cancel your Membership. If you wish to cancel your Membership, we must receive notification from you within the Cooling Off Period in writing, by phone or by email. You may use the model cancellation form that we make available via the IoD website at www.IoD.com, but it is not mandatory.

3.2 In the event of you exercising your rights during the Cooling Off Period, where you have been issued with a welcome pack and/or any other documentation or benefits this must be returned to us within 7 days of the date you cancel your Membership, in the same condition as it was received. You will be liable for the cost of postage and packing applicable to the return of the welcome pack, as well as the cost of any Services that you use prior to your Membership being cancelled (such cost to be determined by the IoD, acting reasonably). The remainder of your Membership Fee will be refunded to you.

4 Membership benefits

4.1 Membership packages (including applicable benefits (“Membership Benefits”) vary according to the category of Membership held. Subject always to these Terms, the details of our current Membership packages applicable from time to time, including all applicable Membership Benefits and grading are set out on our website: www.iod.com/membership.

4.2 Use of any Membership Benefits are strictly limited to named members only.

4.3 We may change and/or withdraw any and all Membership Benefits that apply to your Membership at any time. We will provide you with 30 days' notice in advance of any changes to the Membership Benefits which we consider will materially disadvantage you, or materially impact on the particular category of Membership held by you.

4.4 Specific terms and conditions may apply to individual Membership Benefits. Where that is the case, you will be asked to accept those terms and conditions prior to subscribing for, or purchasing that particular Membership Benefit.

5. Payment of the Membership Fee

5.1 The fees for the Services consist of a subscription fee (the "Membership Fee") and, for certain types of Membership, a one-off election and/or joining fee. If you arrange for your Membership Fee to be paid for by way of annual or monthly Direct Debit instalments, the one-off election and/or joining fee will be included in your annual Direct Debit payment, or distributed across your monthly Direct Debit payments (as applicable).

5.2 The Membership Fees and any payment terms which are displayed on the IoD’s website will prevail at all times in relation to orders for Services that are placed on-line.

5.3 The Membership Fees and any payment terms that are displayed on the IoD's website or quoted by an IoD representative will prevail in relation to orders for Services that are placed verbally or by post.

5.4 We may update the Membership Fees and payment terms set out on our website and our Application Form at any time. As set out in clause 2.3, any quotation by an IoD representative will only be valid for 14 days from the date on which it is made.

5.5 The Membership Fee you pay is fixed during the term of a Subscription Period; we may increase it on renewal in accordance with clause 10 below. If we discover an error in the price of your Membership, we will inform you as soon as is reasonably possible.

5.6 Before your Membership can be accepted we must receive payment of the one off election and/or joining fee (if applicable) and receive payment for the Membership Fee in full (by cheque, credit/debit card or bank transfer), or you must have successfully set up a Direct Debit instruction on a UK Bank Account to cover the one off election and/or joining fee and the Membership Fee.

5.7 If your Direct Debit instruction is cancelled during the Subscription Period, you are liable to pay us for the outstanding amount of the Membership Fee in full immediately by an alternative payment method (or by way of a new Direct Debit instruction, at our sole discretion). Further details about paying your Membership Fee by Direct Debit are provided in clause 7.

5.8 All prices are expressed exclusive of any VAT payable unless otherwise stated. Guidance on whether your Membership is tax deductible can be found at https://www.iod.com/services/membership/full-membership-faqs (although this is guidance only and should not be relied on as professional or legal advice).

5.9 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount whether before or after judgment. You must pay us interest together with any overdue amount.

6. Card payments

6.1 If you are not using your own credit/debit card to pay for any Membership subscription, you must obtain the permission of the credit/debit card holder before entering the payment details.

6.2 When you offer to subscribe to IoD either on-line, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.

7. Direct debit payments

7.1 Payment by Direct Debit is the simplest and the most convenient way to pay your Membership Fee. You can pay the Membership Fee by way of annual or monthly instalments by Direct Debit.

7.2 If you arrange for your Membership Fee to be paid for by way of annual or monthly Direct Debit instalments, payment will be automatic through your bank or building society. For new applications, payment(s) will be collected as per your Direct Debit mandate and instructions to us and in accordance with this clause 7.

7.3 You agree that your Membership is for the Subscription Period, even if you are paying your Membership Fee by way of Direct Debit instalments.

7.4 If you set up a Direct Debit instruction for payment of your Membership Fee, but your Direct Debit is subsequently cancelled by you, or by us (see clause 7.6 below), before the full amount of the Membership Fee is paid, the outstanding amount of your Membership Fee becomes due immediately and must be paid by an alternative payment method. We may at our sole discretion agree that the outstanding amount of the Membership Fee can be paid by way of a new Direct Debit Instruction.

7.5 By way of example, if you have opted to pay your Membership Fee by 12 monthly Direct Debit instalments, if your Direct Debit is cancelled after 4 monthly instalments, you will be liable to immediately pay the sum of the remaining 8 monthly instalments (the outstanding Membership Fee) by an alternative payment method.

7.6 We will attempt to collect your Direct Debit instalments on the agreed date(s). If the first attempt at collecting an instalment is not successful for any reason, we will make two further attempts to collect it over the following seven days. If we still cannot collect payment, your Direct Debit payment plan will terminate immediately and you will have to pay the outstanding Membership Fee by way of an alternative payment method, in accordance with clause 7.4 above.

7.7 If you miss a Direct Debit payment or a Direct Debit payment is late, you will be required to pay us an administrative charge of £25.

7.8 If you change your bank / current account provider, as part of the transfer you will need to ask your new bank to switch your existing Direct Debit instruction over to your new account to ensure instalments are not missed. Please speak to your new bank /account provider in the first instance before contacting us.

7.9 Please note that once your Direct Debit instruction has been cancelled it is not possible to reinstate it, unless we agree that a new Direct Debit instruction can be set up.

7.10 If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by us.

8. Changing membership packages

8.1 Members may upgrade their current Membership package to an increased level of Membership package (if such a package exists at any time) upon giving 7 days' notice, in writing or by phone. You may not downgrade your Membership package and Members wishing to do this will not be entitled to any refunds of their Membership Fee. If the Membership Fee is paid by way of Direct Debit instalments and the Membership package is downgraded you will remain liable for the full Membership Fee for the Membership package originally subscribed for. At the point of our acceptance of such new Membership package, you acknowledge and agree that a new Subscription Period will begin which will supersede the previous Subscription Period (unless the IoD, in its absolute discretion, decides otherwise).

9. Cancellation and refunds

9.1 You may cancel your Membership at any time. However you agree that save for cancellations occurring within the Cooling Off Period, you are liable to pay us for the Membership Fee for the entire Subscription Period and there will be no refund due to you of your Membership Fee or any other costs if you cancel your Membership prior to the end of the Subscription Period. You agree that any element of payment for the Subscription Period which is outstanding when you cancel your Membership shall be immediately recoverable by us from you as a debt (by whatever means and whether by us or via any other individual or entity, determined by us at our complete discretion).

10. Renewal of your Membership

10.1 Prior to the end of your Subscription Period, we will send you reminders that your Membership is due for renewal; those reminders will specify the amount of the Membership Fee on renewal.

10.2 If you are paying your Membership Fee by Direct Debit and you would like to cease to be a Member at the end of your Subscription Period, then you should notify us that you no longer wish to be a Member and cancel your Direct Debit payments. If you do not notify us that you no longer wish to be a Member, or if you do not notify your bank/building society that you wish to cancel the Direct Debit payments at the end of the Subscription Period, and you continue to pay the IoD in accordance with these Terms, you agree that the IoD may treat this payment as a payment to renew your Membership for a further Subscription Period.

10.3 If you paid your Membership Fee in full at the start of the Subscription Period (rather than by Direct Debit), then you will need to actively renew your Membership and pay a new Membership Fee on or before the date on which your Membership is due for renewal, otherwise your Membership will lapse.

10.4 If your Membership lapses or you cancel your Direct Debit payments at the end of a subscription and then decide – within three months of you ceasing to be a Member of the IoD – that you would like to re-join as a Member, then we may (at our discretion) choose to waive the one-off election and/or joining fee. You must quote your full name and/or membership number and provide details of a remittance advice with any application for renewal.

10.5 Any renewal by you is subject always to your right to change your mind about the renewal in accordance with the Cooling Off Period conditions set out at clause 3 (save that in the case of a renewal, the 14 day cooling off period referred to in clause 3 shall apply from the date on which your Subscription Period comes to an end).

10.6 Your entitlement to renew your Membership is subject always to payment of the applicable fees and your continued compliance with these Terms, including (without limitation) the Rules and Regulations.

11. Member conduct

11.1 As a Member you must conduct yourself, both publicly and privately, in a professional manner and not do anything, or permit anything to be done, that may cause any harm or loss to the IoD’s goodwill, reputation or professional standing.

11.2 You must not do or permit anything to be done to any other IoD Member, member of IoD staff, IoD consultant or contractor and/or any third party company or individual who is engaged by or on behalf of the IoD or is closely connected to the IoD that may in the IoD’s opinion be considered to be inappropriate, distressing, disrespectful, obscene, embarrassing or otherwise offensive.

11.3 Your use of any online Membership Benefits or Services is conditional on your undertaking to not (a) knowingly introduce any viruses to the IoD website or the IoD's mobile applications, including, without limitation iod.com, the Advance mobile application, Director.co.uk, the IoD's Digital Academy website and mobile applications and other IoD managed websites and mobile applications as may be produced (together referred to as the “Website”) or any aspect of our Services; (b) attack (or instigate or directly or indirectly facilitate an attack of) the Website or any aspect of the Services, whether via a DOS or DDOS attack or otherwise; or (c) use the Website or Services for any purpose or in connection with any purpose which is or could reasonably be perceived to be inappropriate, unlawful, abusive, libellous, obscene or threatening.

12. Advertising, websites and use of IoD trade marks/Intellectual Property

12.1 As a Member, subject always to your compliance with these Terms, you may state on your website and publicity/marketing materials that you are a Member of the IoD at the appropriate level (including displaying any post nominal designations awarded by the IoD), but you must not use the IoD logo, or any other IoD branding (including, without limitation, the IoD Digital Academy branding, logo, colour palette and any other distinct and/or identifying marks) or in any way imply that you are employed or engaged or endorsed by the IoD unless this is the case or hold yourself out as having a different level of Membership to that you actually hold at the time of publishing such materials (and continue to hold for as long as the materials are published), without our prior written consent. If you obtain our permission, you must exercise it in a way that is fair, reasonable and lawful and does not damage our reputation or take advantage of it, or suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw any permission given in this clause at any time.

12.2 You must not claim to represent publicly the views of the IoD or to claim its support, without the consent of the IoD’s Board of Directors (“Board”) (or of an officer or employee of the Institute nominated by the Board for such purpose). Save where you have purchased our Office Solutions benefit or service as part of your Membership (in which case you must abide by the terms and conditions applicable to this benefit/service at all times), you must not hold out or represent that your main place of business, correspondence address or registered business address is 116 Pall Mall, London SW1Y 5ED or any other IoD address save as specifically authorised in writing by the IoD.

12.3 The copyright and all other intellectual property rights of all information, content and material on the Website belongs to the IoD and its licensors and save insofar as our press releases may be used in press articles, it may not be reproduced in any way without our prior written consent. Information and material on the Website may be used for personal use only and not for commercial use.You are responsible for taking any security measures necessary when using the Website (for example, by keeping your login details secure). You agree to abide by all copyright notices and restrictions imposed by the IoD from time to time. Links to third party websites are provided for the convenience of our members only and the IoD is not responsible in any way for and has no liability in respect of the content or operation of such websites or the associated organisations.

12.4 We make no representations that any information on the Website is accurate, up to date or complete. You should independently verify any information before relying on it. Any communications made by any member or non-member of the IoD on the Website or in any other form of media or forum (including any verbal, written and non-verbal communications) is the view of that individual alone and not of the IoD.

13. Liability

13.1 We provide the Services for your own personal use, not for any commercial, business or re-sale purposes, and you agree that we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

13.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence (that means that it is an obvious consequence of our breach, or that it was contemplated by you and us at the time you became a Member), but we are not responsible for:

(a) any loss or damage that is not foreseeable;

(b) any loss or damage arising from your use of Membership Benefits which are provided by an external provider / third party other than the IoD (provided that the loss or damage is not a result of a breach of these Terms by us);

(c) you misusing the Website or any other part of the Services in any way (including you undertaking any inappropriate, unlawful or immoral activity and/or any activity which could harm the IoD and/or bring the IoD’s reputation or that of its members, officers or employees, into disrepute); or

(d) us or other IoD members, acting on materials or communications which purport to have been made by or on behalf of you but which have been created or sent by (i) a third party purporting to act in your name, or (ii) a person who has lawful access to the Services but who exceeds his or her authority, regardless of whether such losses arise in contract, tort, negligence, breach of statutory duty or otherwise.

13.3 Nothing in these terms and conditions shall exclude or limit any person’s liability where it would be unlawful to do so. This includes for death or personal injury caused by a person's negligence, or any person’s liability for fraud.

13.4 Except as specified in these Terms, all express or implied conditions, terms, representations or warranties (whether implied by statute or otherwise) are hereby excluded to the maximum extent permitted by law.

13.5 These Terms do not and shall not affect your statutory rights as a consumer.

14. Data Protection

14.1 By entering into these Terms you acknowledge that we will collect and process your personal data as necessary for our performance of these Terms on the basis set out in our Privacy Policy in force from time to time and available on our website and/or from our Company Secretariat www.iod.com/privacy-policy.

15. Termination / suspension of Membership

15.1 Without affecting any other rights and remedies which we may have and without liability to you for any losses which may result, we may terminate your Membership of the IoD immediately, or suspend your entitlement to any of the Services, if:

(a) in our sole opinion, you materially or repeatedly breach any of these Terms, or fail to adhere to the Rules and Regulations;

(b )you become bankrupt or insolvent, or bankruptcy and/or insolvency proceedings are instigated against you;

(c) the IoD has reasonable grounds to believe that you are unable to pay the IoD for your Membership;

(d) you fail to make any payment to the IoD on the date on which it falls due and payable in accordance with these Terms and/or the Application Form and/or within seven days of us reminding you that payment is due; or

(e) we are required by any applicable law or regulation (including the Rules and Regulations) and/or a reasonable request from the Board and/or any committee nominated by the Board to terminate your Membership with us.

15.2 If we terminate your Membership for any of the reasons set out in clause 15.1, unless otherwise authorised by or on behalf of the Board in writing:

(a) your right to use our Website and the Services shall cease with immediate effect, and we may take all steps as we consider necessary to implement this (including, without limitation, terminating your access to and use of any membership only areas of the IoD’s website and Services and invalidating any relevant access details);

(b) if you hold Chartered Director status this status will immediately cease;

(c) you shall not hold yourself out as being a member of the IoD;

(d) save where we terminate pursuant to clause 15.1(e), you shall immediately pay to the IoD all of the IoD's outstanding unpaid fees (including the Membership Fee) and interest due in accordance with these Terms; and

(e) your access to the IoD’s Digital Academy will cease, unless you have booked onto a course, in which case you may, at the IoD’s discretion (acting reasonably and taking into account the reason for termination), retain access only to course-related areas.

15.3 Termination for whatever reason of these Terms shall not affect:

(a) any rights, liabilities or obligations which accrued before such termination (including without limitation the right to claim damages in respect of any breach of the Terms which existed at or before the date of termination);

(b) any right to payment of fees; and

(c) any of these Terms that are expressly or by implication intended by the IoD to continue in force on or after termination of these Terms.

15.4 If we need to terminate your Membership immediately, or suspend your access to any of the Services, for any of the reasons set out in clause 15.1, we will inform you of our decision to do so as soon as reasonably practicable.

16. Changes to these terms

16.1 We may update these Terms at any time to reflect changes in or to:

(a) relevant laws or regulatory requirements;

(b) security, technical or operational issues;

(c) the operation of our Websites and / or Services; or

(d) our business;

16.2 If we update these Terms, we will post a revised version of the Terms, and a summary of our changes, on our Website. We may also e-mail you with information on those changes.

17. Member Complaints and Feedback

17.1 If you have any complaints, please send them to us at the address given on the ‘Contact us’ section of our Website or send them to membership@iod.com. We would like to hear from you so we can continue to improve our service.

18. General

18.1 These Terms constitute the entire agreement between you and the IoD. Any advertising or descriptions of the Services (for example, on our website) are published for illustrative purposes only and shall not form part of the Terms.

18.2 You agree that we may transfer our rights under these Terms to any company, firm or person provided that your Membership will not be adversely affected as a result of such transfer. If we need to, we will contact you in advance of such transfer.

18.3 Any failure or delay by us to action a breach by you of these Terms shall not constitute a waiver of any rights and remedies we have in respect of such breach. For example (without limitation) if you miss a payment and we do not chase you, but continue to provide the Services, we can still require you to make the payment at a later date.

18.4 We shall not be responsible for any breach by the IoD or any third party, where such breach is caused by circumstances beyond our reasonable control. When we say "circumstances beyond our reasonable control", we mean any act or event beyond our reasonable control and which is not attributable to any act or failure to take preventative action by us (including, for example, a terrorist attack or threat of terrorist attack, a natural disaster, a failure of public or private telecommunications networks or impossibility or the use of any means of public or private transport). If a breach if caused by circumstances beyond our reasonable control, we will contact you as soon as reasonably possible to notify you of it, and our obligations under these Terms will be suspended for the duration of those circumstances.

18.5 These Terms govern the relationship between you and us. No other person shall have any rights to enforce any of the Terms.

18.6 Unless otherwise expressly stated in these Terms, all notices from you to us should be sent by post (recorded delivery only) to the IoD's Membership Department, 116 Pall Mall, London, SW1Y 5ED, or directed to membership@iod.com. We may send any notice to you under these Terms by email or by first class or second class post to the email address and/or postal address that we hold on file for you.

18.7 We will do our best to resolve any disputes over these Terms. These Terms, their subject matter and their formation, are governed by the laws of England and Wales. However, if you are a consumer and resident of any European Union country, you will benefit from any mandatory provisions of, and legal rights available to you under the laws of that country. Nothing in these Terms affects your rights as a consumer to rely on these local law mandatory provisions and legal rights.

18.8 You and we both agree that these Terms are subject to the non-exclusive jurisdiction of the courts of England and Wales. However, if you are a resident of any European Union country, you may also bring proceedings in that country.

18.9 If you reside within the European Union, you may also be able to refer a dispute to the European Online Dispute Resolution ("ODR") platform at http://ec.europa.eu/odr. The ODR platform is a web-based platform which is designed to help consumers who have bought products or services online. It provides access to independent alternative dispute resolution services which are usually free for you to use. We have discretion as to whether we will agree to a complaint being resolved through the ODR platform.

18.10 In the event of a breach by these Terms of any of your statutory rights in force from time to time, it is agreed that your statutory rights will at all times prevail.

18.11 Each of the paragraphs of these Terms operates separately. If a court finds part of these Terms is illegal, the rest will continue in full force and effect.

Terms and conditions for IoD examinations

These terms and conditions are intended to be legally binding between the person booking the examination (You) and the Institute of Directors (IoD, we or us). These terms and conditions apply to all bookings for examinations conducted by the IoD.

Booking procedure

1. A binding agreement subject to these terms and conditions will be made between you and the IoD when:

  • We receive a booking form by post or e-mail. If you have completed a booking form for your course and exam, these terms and conditions are printed on the form;
  • You book an exam over the telephone paying in full. If you are booking an exam by telephone, you will be asked to confirm that you have read and understood these terms and conditions before the booking is complete. You will then be emailed a booking confirmation with the terms and conditions attached;
  • If you have booked your exam via email, you will be sent a copy of these terms and conditions on your booking confirmation.

2. Where you make a booking on behalf of a corporate entity, you and the corporate entity will be bound jointly and individually to the agreement. Furthermore, you warrant that you have the authority of the corporate entity to do so.

Payment terms

1. You will be sent an invoice by e-mail shortly after receiving your exam booking confirmation.

2. Where you have already paid the exam fee by credit card as part of the booking procedure, we will send you a receipted invoice on request.

3. Where the exam fee is included in the overall course fee, the exam fee will be included on your original invoice.

3. Where payment has not been made during the course booking procedure, the invoice must be paid within 30 days of the date of the invoice, or no later than one working day before the exam, whichever shall be the earlier.

4. We reserve the right to refuse access to the exam where payment has not been received in full.

Cancellation and transfer policy

  • Once a booking has been made, you are entitled to cancel the booking subject to the following:
  • Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 (“Consumer Contracts Regulations”) you may cancel your exam within 14 calendar days (“Cancellation Period”) from the date of your purchase.
  • You may cancel and receive a full refund or transfer, free of charge, to another session at any point up until 14 calendar days before the exam date. You will not be entitled to a refund if you cancel or transfer your exam after this time.
  • Any notice of cancellation or transfer must be sent by email to examinations@iod.com and will only be effective when it is received and acknowledged by a member of the examinations.
  • If you are unable to attend your exam due to unforeseen circumstances outside of your control, we will transfer you to the next available exam for no additional fee. You may be asked to provide evidence i.e. a doctor’s note.

Cancellation of exams

In the rare situation where it is not possible for your examination to be conducted following efforts by IoD to accommodate the examination and/or where it is not possible for any reason for your results of such examination to be provided to you – for example in the event of a technological error, natural disaster, geopolitical or other significant circumstances or where the conduct of agents appointed by IoD fail to discharge their responsibility, candidates will be notified and offered a further examination sitting without charge. It is stressed that this will be extremely rare. The IoD does not accept any liability for any associated losses of any kind (whether direct and/or indirect) that may be incurred by you as a consequence of such circumstances.

Reservations

1. We reserve the right to reschedule or cancel any examination session should circumstances so demand. If a session is affected, you will be entitled to a full refund of the fees you have pre-paid for that exam. We accept no liability if, for whatever reason, the exam fails to take place.

2. We reserve the right to review our fees and / or these terms and conditions as and when appropriate. Should our fees and / or these booking terms and conditions change you will have the option to withdraw from the exam session and receive a full refund.

Limit of liability

1. Without limitation, the IoD (which shall include the course leaders employed by the IoD to deliver the course), will not be liable for:

  • any breach of contract, negligence or otherwise for any consequential loss occasioned to any person acting, refraining to act, or omitting to act, in reliance on the exam, to the extent permitted by law; and/or
  • any loss of any kind (whether direct and/or indirect) suffered by any candidate or other person, company or body associated with any examination that is delivered for or on behalf of the IoD (including without limitation by or on behalf of any affiliated company of the IoD such as a franchisee) as a result of or associated with any technological and/or any other error and/or other event that is outside of the IoD’s control (including without limitation any natural disaster or geopolitical circumstances) (together referred to as an “Issue”), including but not limited to as a result of any cancellation of an examination and/or any failure to provide the candidate with his/her examination results, as a result of or relating to any such Issue.

2. Consequential loss shall be deemed to include, but shall not be limited to: loss of profits or anticipated profits; loss of business or anticipated business; damage to reputation or goodwill; and any claim made by any third-party for damages, costs or expenses.

Data Protection Policy

1. We will ensure that all reasonable and appropriate security measures are in place to protect personal data and will destroy or provide this data upon written request.

2. From time to time we, or agents acting on our behalf, may contact you with details of other courses or programmes and other services provided by the IoD which may be of interest to you.

3. We will not pass on your personal data to any third-party and will refrain from processing your data in order to send you any further information should you make such a request to us in writing.

Website Terms and Conditions

If you register with us you confirm that you are at least eighteen years of age. The details provided by you on registration or at any time are important. The registered user undertakes to ensure that they are correct and complete. You undertake to inform us immediately of any changes to the information you provided when registering by updating your personal details.

Password and Security

When you register to use the iod.com site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. Please note that you will be responsible for activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately.

Privacy Policy

We take your privacy seriously and we understand that you would wish to know how we shall use the information we collect from your use of the iod.com site. Please see our Privacy Statement which forms a part of these Terms and Conditions. Copyright and other Notice Material on the iod.com site is protected by copyright, trade mark and other intellectual property and proprietary rights. You may use the iod.com site and display, download on any single computer or print a single copy of any material for your personal or professional use provided you do not further copy or modify the page including without limitation by removal of any notices. You may not otherwise reproduce, copy, distribute or use any material on the iod.com site. Permanent copying and/or storage of material or reproduction or incorporation of any part of it in any other work in whatever media is expressly prohibited.

Goods and Services

Registered users of the iod.com site may be able to purchase goods and services such as publications and conferences from us or our subsidiaries or related companies including iod.com limited. This should not be confused with the purchase of goods and services from third party sites linked to the iod.com site. No offer is made through the iod.com site and we reserve the right to reject your offer for any reason. Prices and availability of goods and services are subject to change. In the event that we are unable to supply you with the goods or services you will receive a full refund.

While we try and ensure that all prices on the iod.com site are accurate, errors may occur. If we discover an error we shall inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel, and you have already paid for the goods or services, you will receive a full refund.

Specific terms and conditions may apply to these purchases. Those specific terms and conditions incorporate these Terms and Conditions. If these purchases are with one of our subsidiaries or related companies, the name of that company shall be included in the expressions "we/us" in these Terms and Conditions. In case of conflict, the specific terms and conditions shall apply. In relation to some users you may have a statutory right to cancel a good or service within a certain period. Nothing in these Terms and Conditions excludes that statutory right.

Third Party Sites

The iod.com site contains links to third party resources online. We do not endorse, approve or sanction (unless otherwise stated) nor are we responsible for any third party's products, services, acts or omissions or their availability. There is no association or connection between us and the third party (unless otherwise stated) save for the provision of the link. We do not act in partnership with nor as agent for or on behalf of the third party to whom we provide links. Accordingly, neither party may incur any debt or liability on behalf of the other party and we are not liable for any contract you enter into with them.

Disclaimer

The Institute of Directors does not accept any liability or make any endorsements, guarantees or undertakings relating to the content of advertisements or reader offers which may be displayed on, accessed by links, or referred to on iod.com.

Our Liability

Whilst we endeavour to ensure that information on the iod.com site is correct, we shall not be liable for any damages arising from the use or inability to use the iod.com site or any information contained on it or from any action or decision taken as a result of using the iod.com site or any such information.

To the maximum extent permitted by applicable law we disclaim liability for all implied or statutory warranties and conditions. To the maximum extent permitted by applicable law, in no event shall we, nor our employees, affiliates, agents or other representatives, be liable for any special, indirect or consequential damages whatsoever including without limitation damages for loss of profits, loss of confidential or other information, business interruption arising from or in connection with the use of the iod.com site or otherwise in connection with the provision of goods and services under these Terms and Conditions. We do not exclude liability for death or personal injury.

Compensation

You hereby undertake, as a condition of use of the iod.com site, to indemnify us against any loss or damage suffered by us as a result of any breach by you of any of these Terms of Conditions.

Termination

We may terminate your use of the iod.com site at any time without notice.

Law

These Terms and Conditions and any disputes arising from or in connection with them shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the English Courts. We do not make any promise that the materials on the iod.com site are appropriate or available for use in locations outside the United Kingdom and using the iod.com site from territories where its use or material or contents is unlawful is prohibited.

The iod.com site is owned and operated by the Institute of Directors. The registered office address for the Institute of Directors and each of its subsidiary companies is 116 Pall Mall, London SW1Y 5ED. Subsidiary companies:

Company Name

Registered Number

VAT Number

Director Publications

725548

239 1194 59

IoD Management Limited

4018579

-

Iod.com Limited

4018572

-

The vat number for the Institute of Directors is 239 1193 61.

Event Bookings

All applications to register for the event are subject to availability and you making full payment.

Confirmation (or rejection) of your booking will be sent to you within five (5) working days of our receipt of your booking request.

You may be asked for photographic ID upon arrival and entry into the event. If you are unable to provide identification which matches your delegate pass you may be asked to leave the event.

Should a different person attend the event to that named on the booking form, without prior agreement with the IoD, we reserve the right to (a) treat this person as an additional delegate and invoice accordingly or (b) ask the person to leave the event.

The IoD reserves the right to refuse admission and to remove persons from the premises for any reason where necessary.

Prices and payment

Our prices for attending the event are set out on the relevant registration booking form or can otherwise be obtained from us upon request or from our website. Prices may be subject to change from time to time.

If you apply to register for the event less than one (1) month before the date of the event we will only accept payment by a credit card, unless we expressly agree otherwise in writing. If for any reason we have not received payment in full by the date of the event you (or the attending delegate) will be asked as a condition of being permitted to attend the event, to provide payment by credit card on the day of the event. We reserve the right to cancel your booking at any time if payment is not made.

You acknowledge and accept that if payment is not made in accordance with these terms, interest on the overdue balances (including any period after the date of any judgment or decree against the Customer), and late payment fees, fall due and payable and are calculated upon the basis set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

Cancellations and changes

It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of the event or the advertised speakers. We reserve the right to do this at any time. Where we alter the time and/or location of the event, we will provide you with notice of this.

If you are unable to attend the event we welcome substitute delegates attending in your place at no extra cost provided that we have at least two (2) days prior notice of the name of your proposed substitute and have received payment in full. Please notify us of any substitutions by email at: events@iod.com

If the IoD have to cancel the event, our liability in the event of a cancellation is limited to a full refund of the event fee only. We shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses).

The IoD accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.

The IoD has the right to charge the following if you wish to cancel your booking:

  • 30 days or more before the event – 20% discretionary administration fee applicable
  • Less than 30 days before the event – no refund available

The IoD accepts no liability if a delegate is unable to attend an event due to adverse weather conditions or any travel disruption.

Content

All rights in all presentations, documentation and materials published or otherwise made available as part of the event (including but not limited to any documentation packs or audio or audio-visual recording of the event) (“Content”) are owned by us or are included with the permission of the owner of the rights. No republication, broadcast or other dissemination of the Content is permitted. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted), and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not):

  • upload any Content into any shared system;
  • include any Content in a database;
  • include any Content in a website or on any intranet;
  • transmit, re-circulate or otherwise make available any Content to anyone else;
  • make any commercial use of the Content whatsoever; or
  • use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.

The Content does not necessarily reflect the views or opinions of the IoD.

Suggestions or advice contained in the Content should not be relied upon in place of professional or other advice. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. You should verify the accuracy of any information (whether supplied by us or third parties) before relying on it. The Content is provided on an “AS IS” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content.

To the extent that any Content is made available by us online we reserve the right to suspend or remove access to such Content at any time.

Delegate lists

If you attend an IoD event as a delegate you may be provided with a badge which will display your name and company name to aid networking with other delegates.
The IoD is required to provide a copy of the delegate list to the venue for security reasons and to assist with catering or for other reasons agreed by the IoD in advance.
If the event is sponsored, a list of registered attendees will be available to sponsors a week beforehand to assist with their planning. If you do not want your name to appear on the delegate list, please let us know 48 hours in advance of the event taking place by emailing us at  events@iod.com
Some events may make the delegate list (name, job title and company) available to to other delegates in order to enable effective networking. If you would like any of your details excluded from this, please email the event manager. Their details can be found on the dedicated event page, but if you are unable to find them please email events@iod.com 

Photography & filming

For promotional purposes there may be a photographer and video production taking place at IoD events. Delegates who do not wish to be filmed or recorded should advise the IoD by email events@iod.com prior to the event.

The IoD reserves the right to use the media captured at any event in any brochures, booklets, videos, websites or other media and publicity material produced by the IoD. All materials shall remain the property of the IoD.

By agreeing to these terms and conditions, you also agree that the IoD may use such photographs without your name, unless you have granted specific permission for your name to be used, for any lawful purpose, for example, publicity, illustration, advertising and web content. If you do not wish for your image to be used, please advise us of such by emailing at events@iod.com

Data protection

By submitting your registration details you agree to the IoD holding and processing your personal data in accordance with current data protection legislation.

The registration details you provide us with when booking may be used before, after and during the event. We will use your personal data to send you information to aid your participation in the event, i.e. registration instructions, invoicing and payment, and materials relevant to the event. We will also use your name in the preparation of name badges and delegates lists. After the event, we may send you follow up emails relating to the event, seeking your feedback and also informing you of similar events that we think will be of interest to you.

For more information about our data protection policy, please refer to our Privacy policy.

Terms and Conditions – IoD Open Course Booking

  1. Who we are
    1. These terms and conditions, together with your completed booking form (the "Booking Form") (together being the "Terms") form the basis of the contract through which the Institute of Directors ("IoD", "we", "us" or "our") provide Open Courses (a "Course") to you ("you").
    2. The IoD is incorporated by Royal Charter with registered number RC000252. Our registered office is located at 116 Pall Mall, London, SW1Y 5ED.You can contact our Company Secretariat on governance@iod.com or by writing to the IoD's Company Secretariat, 116 Pall Mall, London, SW1Y 5ED.
    3. When completing the Booking Form you will be directed to a copy of these terms and conditions via a hyperlink to the IoD's website at www.iod.com. Please read these terms and conditions carefully before booking any Course with the IoD. You will be asked to confirm that you have read and understood these terms and conditions before your course booking is completed. In consideration of us accepting your completed Booking Form, you agree (on your behalf and on behalf of any company you work for (as applicable)) to be bound by these terms and conditions.
    4. Where you are completing an examination in connection with a Course, these Terms will apply to the Course and the IoD Exam Terms and Conditions will apply to the examination.
    5. Where you make a booking on behalf of a company, you and the company will be bound by these Terms jointly and severally. Where you make a booking on behalf of the company you warrant that you have the authority of the company to do so.
    6. Where payment has not been made during the booking procedure, the invoice must be paid within 30 days of the date of the invoice to fully confirm your place on the Course. If the invoice is not paid within 30 days of the date of the invoice, we reserve the right to cancel your place on the Course.
    7. Where the Course start date is less than 30 days from the booking date, you must pay the Course fee in full at the time of booking or no later than 5 working days before the Course start date to confirm your place.
    8. Where the payment of any invoice or any part is not made by the due date, we shall be entitled, without prejudice to our other rights under these Terms, to charge interest (before as well as after judgment) on the outstanding amount at the rate of 8% per annum above the base rate of the Barclays Bank plc for the time being in force from the date of invoice until the outstanding sum is paid.
    9. Courses may only be cancelled by you in accordance with clause 4.1. If you fail to attend all or part of any Course, you will not be entitled to any kind of refund.
    10. Any cancellation notice or transfer request (see clause 5) must be made in writing by email to directordev@iod.com. Any requests made by telephone will not be accepted.
    11. Where the Course duration exceeds more than one day, and you are absent from the Course for one or more of those days, we reserve the right to refuse entry to you for the remainder of the Course (including, where applicable, any accompanying examination module). In such circumstances, you will not be entitled to transfer to another Course in order to make up the days you have missed without our written consent. If consent is given and a transfer is agreed, we reserve the right to charge you: (a)        an administration fee of £150 to cover the costs of making the transfer; and (b)        for any non-refundable costs we might have incurred in respect of your booking.
    12. We reserve the right to cancel or vary any Course should circumstances so demand. You will be notified of any cancellation or any variation (which we consider will materially disadvantage you) at least 30 days in advance of the Course. Where the Course is cancelled or varied, in a way in which we consider will materially disadvantage you, and you no longer wish to attend the Course, you will be entitled to a refund of all applicable Course fees you have paid in respect of such Course (excluding any late payment charges, which we shall retain or you shall remain liable for as applicable).
    13. We reserve the right to review and vary our fees and these Terms as and when appropriate. Should our fees and/or these Terms be varied to your detriment, you will have the option to withdraw from the Course and we will refund the fees you have paid for that Course (excluding any late payment charges which we shall retain or you shall remain liable for as applicable).
    14. We accept no liability for covering any expenses incurred by you in relation to your attendance on a Course which is cancelled or varied by us in accordance with this clause 7, or where you have chosen to withdraw from a Course in accordance with clause 7.3.
    15. Your attendance on a Course is conditional on your undertaking to not: (a) knowingly introduce any viruses to the IoD website or the IoD's mobile applications, including, without limitation iod.com, the Advance mobile application, Director.co.uk, the IoD's Digital Academy website and mobile applications and other IoD managed websites and mobile applications as may be produced (together the “Website”); (b) attack (or instigate or directly or indirectly facilitate an attack of) the Website, whether via a DOS or DDOS attack or otherwise; or (c) use the Website for any purpose or in connection with any purpose which is or could reasonably be perceived to be inappropriate, unlawful, abusive, libellous, obscene or threatening.
    16. Where you do not comply with this clause 8 we reserve the right to refuse entry to you for the remainder of the Course (including, where applicable, any accompanying examination module). In such circumstances you will not be entitled to a refund of any kind.
    17. Where you do not comply with this clause 9 we reserve the right to refuse entry to you for the remainder of the Course (including, where applicable, any accompanying examination module). In such circumstances you will not be entitled to a refund of any kind.
  2. Booking procedure
    1. When you click to submit your Booking Form online, or you email us with details of your booking for a Course, you are making an offer for a place on that Course in accordance with these Terms.
    2. Our acceptance of your offer will take place when:
      1. we receive your Booking Form for a Course by e-mail or you complete a Booking Form for a Course via the IoD website; and
      2. we confirm in writing (usually by e-mail to the e-mail address specified in your Booking Form) our acceptance of your completed Booking Form ("Booking Confirmation"), at which point a contract will come into existence on these Terms between you and the IoD. 
  3. Payment Terms
    1. You will be sent an invoice and notice of your booking by e-mail as part of the Booking Confirmation.
    2. Where you have already paid the Course fee by credit/debit card as part of the booking procedure:
      1. on the IoD website, you will be able to access a copy of your receipt via your online account; or
      2. via email, we will send you a receipt.
  4.  Cancellation
    1. Where you cancel a booking:
      1. at any time up to 30 days prior to the applicable Course start date you will receive a full refund of any Course fees already received by us (excluding any late payment charges which we shall retain or you shall remain liable for as applicable); or
      2. less than 30 days prior to the applicable Course start date, you will remain liable in respect of all applicable Course fees (as well as any late payment charge that may apply). Where you have already paid such Course fees or late payment charge these are non-refundable.
  5. Transfer Requests
    1. You are entitled to transfer your booking to another Course or Course date under the following conditions:
      1. Any transfer requests received any time up to 30 days prior to the Course start date will incur no charge. Only one transfer is permitted per Course, per delegate. Subject to our reasonable discretion and the new Course being in the same or a similar location, any new Course start date must be the next available Course, or (where possible) a date within 3 months of the original Course start date.
      2. Any transfer requests received less than 30 days prior to the Course start date will not be accepted. If you cannot attend the original Course booked, all fees and charges will be forfeited in accordance with clause 4.1(b). You will need to re-book and pay the full fee in order to attend another Course.
      3. You may substitute your Course place with another delegate from your organisation for no additional charge, but notice of this must be sent at least 7 days prior to the Course start date by email to directordev@iod.com. You may only substitute your place if payment for the Course has been made in full. If the substitute is a non-member and you have paid the member-rate, the difference will need to be paid in full prior to the applicable Course start date in order to confirm the substitutes’ place on the Course.
  6. Circumstances Beyond Our or Your Control
    1. We shall not be responsible for any breach of these Terms by the IoD or any third party and you shall not be entitled to any kind of refund, where such breach is caused by circumstances beyond our reasonable control. When we say "circumstances beyond our reasonable control", we mean any act or event which is not attributable to any act or failure to take preventative action by us (including, for example, a terrorist attack or threat of terrorist attack, adverse weather conditions, industrial action, a natural disaster, tutor bereavement or illness, a failure of public or private telecommunications networks or difficulties in using any means of public or private transport).If a breach is caused by circumstances beyond our reasonable control, we will contact you as soon as reasonably possible to notify you of it, and our obligations under these Terms will be suspended for the duration of those circumstances.
    2. If you are unable to attend your Course due to unforeseen circumstances (including, but not limited to, bereavement, illness, and specifically excluding business reasons), and you need to transfer your Course date, a request must be made in writing via email to directordev@iod.com. Requests made for these reasons will be considered by the IoD (acting in its sole discretion) on a case by case basis. Should such consent be given and a transfer agreed, we reserve the right to charge you:
      1. an administration fee of £150 to cover the costs of making the transfer; and
      2. for any non-refundable costs we might have incurred in respect of your booking.
  7. The Open Course
    1. We shall use reasonable endeavours to:
      1. supply the Course in accordance with these Terms in all material respects, but reserve the right to change the Course content at any time and without notice; and
      2. meet any specified Course dates and times, but any such dates and times shall be anticipated dates only and may be subject to alteration.
  8. Course Conduct
    1. While attending a Course you must conduct yourself, both publicly and privately, in a professional manner and not do anything, or permit anything to be done, that may cause any harm or loss to the IoD’s goodwill, reputation or professional standing.
    2. You must not do or permit anything to be done:
      1. that causes damage to any IoD or third party property while attending a Course; or
      2. to any other person attending a Course, member of IoD staff, IoD consultant or contractor and/or any third party company or individual who is engaged by or on behalf of the IoD or is closely connected to the IoD that may in the IoD’s opinion be considered to be inappropriate, distressing, disrespectful, obscene, embarrassing or otherwise offensive.
  9. Use of IoD Intellectual Property
    1. All copyright and other intellectual property rights in all information, content and materials provided to you in connection with a Course in hardcopy form or on the Website (together the "Materials") belongs to the IoD and/or its licensors. Materials may be used for your personal use only and not for commercial use.
    2. You are responsible for taking any security measures necessary when using the Website (for example, by keeping your login details secure).You agree to abide by all copyright notices and restrictions imposed by the IoD from time to time.Links to third party websites are provided for your convenience only and the IoD is not responsible in any way for and has no liability in respect of the content or operation of such websites or the associated organisations.
    3. We make no warranties or representations that any Materials provided to you are accurate, up to date or complete. Any communications made by any third party on the Website, the Materials or in any other form of media or forum (including any verbal, written and non-verbal communications) is the view of that third party and not of the IoD.
    4. You are not authorised to:
      1. copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Materials without our prior written consent;
      2. record on video or take photographs of the Course given;
      3. use the Materials in the provision of any other course or training whether given by us or any third party trainer;
      4. remove any copyright or other IoD notice on the Materials; or
      5. modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Website.
  10. Confidentiality
    1. Except with the consent of the disclosing party or as required by law, a court order or by any relevant regulatory or government authority or to the extent that information has come into the public domain through no fault of the receiving party, each party shall treat as strictly confidential all commercial and technical information relating to the other party received or obtained as a result of entering into or performing these Terms including (but not limited to) information which relates to the provision of the Course, any other party or these Terms.
  11. Limit of Liability
    1. Nothing in these Terms shall exclude or limit any person’s liability where it would be unlawful to do so.This includes for death or personal injury caused by a person's negligence, or any person’s liability for fraud.
    2. Subject to clause 11.1, our total liability to you, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising out of or in connection with these Terms shall be limited to an amount equivalent to 100% of any fees received by us from you in connection with these Terms.
    3. Subject to clauses 11.1, we provide Courses to you for your own personal use, and you agree that we have no liability to you for any: loss of profit; loss of business; business interruption or loss of business opportunity; damage to reputation or goodwill; and indirect, consequential or special loss.
    4. Except as specified in these Terms, all express or implied conditions, terms, representations or warranties (whether implied by statute or otherwise) are hereby excluded to the maximum extent permitted by law.
  12. Data Protection
    1. We intend to make the delegate lists (consisting of delegates names, job titles and the names of their companies) available to other delegates on the day of the Course in order to enable effective networking between delegates. If you would like any of your details to be excluded from the delegate list please email directordev@iod.com at least 14 days prior to the Course start date.
    2. We also separately provide your name, company title and company name to our Course leader in advance of the Course. This information is provided on a strictly confidential basis solely for the purpose of enabling the Course leader to tailor the Course to our delegates industries and seniority. Please contact directordev@iod.com if you have any concerns.
    3. The IoD takes data protection seriously, for information on how we obtain, store and use your data please refer to the IoD’s Privacy policy at www.iod.com/privacy-policy.

  13. Feedback and Complaints
    1. If you have any feedback or complaints, please send them to us at the address given on the ‘Contact us’ section of our Website or send them to directordev@iod.com. We would like to hear from you so we can continue to improve our service.

  14. General
    1. These Terms constitute the entire agreement between you (and where applicable your company) and the IoD.Any advertising or descriptions of the Courses (for example, on the Website) are published for illustrative purposes only and shall not form part of the Terms.
    2. You agree that we may transfer our rights under these Terms to any company, firm or person provided that the Course will not be adversely affected as a result of such transfer.If we need to, we will contact you in advance of such transfer.
    3. Any failure or delay by us to action a breach by you of these Terms shall not constitute a waiver of any rights and remedies we have in respect of such breach.For example (without limitation) if you miss a payment and we do not chase you, but continue to provide the Course to you, we can still require you to make the payment at a later date.
    4. These Terms govern the relationship between you (and where applicable your company) and us.No other person shall have any rights to enforce any of the Terms.
    5. Each of the paragraphs of these Terms operates separately. If a court finds part of these Terms is illegal, the rest will continue in full force and effect.
    6. Unless otherwise expressly stated in these Terms, all notices from you to us should be sent by post (recorded delivery only) to the IoD's Open Course Department, 116 Pall Mall, London, SW1Y 5ED, or directed to directordev@iod.com.We may send any notice to you under these Terms by email or by first class or second class post to the email address and/or postal address that we hold on file for you.
    7. We will do our best to resolve any disputes over these Terms.These Terms, their subject matter and their formation, are governed by the laws of England and Wales.
    8. You and we both agree that these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.

Institute of Directors CCTV Policy

  1. CCTV Ownership

    The Institute of Directors (IoD) operates a CCTV surveillance system (“the system”) throughout the IoD estate, with images being monitored and recorded centrally. The CCTV cameras are situated at specific locations internally and externally on the IoD estate. The system is owned and managed by Art Security Solutions and operated by MITIE security.


    The responsible manager is the Head of Facilities.

  2. Compliance
    Images obtained from the system which include recognisable individuals constitute personal data and are covered by the General Data Protection Regulation (GDPR).
    The IoD is the registered data controller under the terms of the GDPR. The Data Protection Officer (DPO) for the IoD is the individual responsible for assisting the IoD in monitoring internal compliance with the GDPR, whilst also informing and advising the Institute of its data protection obligations.
    This policy has been drafted in accordance with the advisory guidance contained within the Information Commissioner’s CCTV Code of Practice and the Home Office Surveillance Camera Code of Practice.

  3. Purpose of our CCTV System
    The IoD’s registered purpose for processing personal data through use of the system is crime prevention and/or staff monitoring. This is further defined as:
    “CCTV is used for maintaining public safety, the security of property and premises and for preventing and investigating crime. This information may be about staff, members, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance.
    Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, court or tribunal, security organisations and persons making an enquiry.”
    The operators of the system recognise the effect of such systems on the individual and the right to privacy.
    Full details of the IoD’s data protection registration are available on the Information Commissioner’s Office website.

  4. Description
    The system is intended to produce images as clear as possible and appropriate for the purposes stated. The system is operated to provide when required, information and images of evidential value.
    Cameras are located at strategic points throughout the IoD’s estate, principally at the perimeters, entrance and exit points of buildings and public and non-public collection spaces.
    Signage is prominently placed at strategic points on the estate to inform staff, visitors and members of the public that a CCTV installation is in use and includes contact details for further information.

  5. Operation
    Images captured by the system are recorded continuously and may be monitored in the IoD’s Security control room. Images displayed on monitors are not visible from outside the security control room and access to the security control room is strictly limited.
    All security staff working in IoD premises are licensed by the Security Industry Authority and are fully aware of the sensitivity of handling CCTV images and recordings. The Head of Facilities will ensure that authorised staff are fully briefed and trained in all aspects of the operational and administrative functions of the system.

  6. Photo & Videos at IoD Events
    Images may be captured during events organised and/or hosted by the Institute of Directors (IoD) using film photography, digital photography, video or other mediums. The IoD reserves the right to use the images captured in any brochures, booklets, videos, websites or other media and publicity material produced by the IoD.
    The IoD informs all persons taking part in an IoD event that they may be photographed, filmed, videoed or otherwise captured in image form.
    Where possible and practical to do so, the IoD will seek written consent to image capture. However, where this is not possible for practical reasons, unless express objections are received, individuals attending an event are deemed to have given their consent by attending or remaining at the event.

  7. Information retention
    No images, videos or information shall be stored for longer than is required for the stated purpose. A daily audit is carried out to ensure that all images captured by the CCTV are deleted after 30 days or once their purpose has been discharged. Information used as a reference database for matching purposes will be accurate and kept up to date.

  8. Access
    All access to recorded images is recorded in the security control room daily log. Access to images is restricted to those who need to have access in accordance with this policy, the standard operating procedure and any governing legislation.
    Disclosure of recorded material will only be made to third parties in accordance with the purposes of the system and in compliance with the GDPR.
    Anyone who believes that they have been filmed by the system can request a copy of the recording, subject to any restrictions covered by the GDPR’s subject access request provisions. Data subjects also have the right to request that inaccurate data be corrected or erased and to seek redress for any damage caused. Procedures are in place to ensure all such access requests are dealt with effectively and within the law. Access requests should be addressed to the DPO and e-mailed to gpdr@iod.com or by letter to:
    For the attention of the DPO at the Institute of Directors, 116 Pall Mall, London SW1Y 5ED.

  9. Feedback
    Members of the public should address any concerns or complaints over use of the Institute of Directors CCTV system to gdpr@iod.com or by post to the Institute of Directors at 116 Pall Mall, London SW1Y 5ED for the attention of the DPO. IoD staff should address any enquiries or concerns relating to the system to their line manager in the first instance.

  10. Annual review
    This policy was approved by the Data Protection Officer on 14 May 2018. It will be reviewed annually by the Data Protection Team to ensure its relevance and alignment with best practice.

Working at 116

3rd and 4th floor private rooms

All agreements with IoD Members (‘Members’) for the hiring of 3rd and 4th floor rooms at 116 Pall Mall, London SW1Y 5ED for meetings (‘meetings’) are subject to the following conditions:

  1. IoD Members
    • Agreements for the hiring of rooms may only be made by or on behalf of an IoD member, who shall be responsible for the invoiced amount. Members have no right to assign the agreement even where the hiring is made on behalf of a company.

  2. Booking
    • Members may not book rooms for more than five consecutive days without the IoD’s prior consent.
    • For ease of administration Members must at the time of booking provide an estimate of the number of persons attending the meeting. In addition, their names must be provided at least 48 hours prior to arrival.

  3. Equipment for meeting
  4. At the time of booking Members shall:
    • Advise the IoD of any IoD equipment or facilities they require for the meeting. If available, it will be charged for at the rates in the IoD’s current tariff card. See (4a) below.
    • Inform the IoD if they wish to bring in and use any equipment, other than IoD equipment, at the meeting. Members shall be responsible for the security and insurance of such equipment, for obtaining all consents, necessary licences and for its prompt removal at the end of the meeting.

  5. Charges
    • All Charges shall be based on the IoD tariff current from time to time and shall be inclusive of VAT (where applicable).
    • Charges for food and beverages shall be based on the amount ordered or, if greater, the amount actually supplied.
    • The IoD reserves the right to require deposit, payable at the time of booking, of not less than 50% of the estimated total charge.
    • Members shall pay the balance outstanding within 1 day of the meeting date. The IoD reserves the right to charge interest on overdue amounts at the rate of 1.5% per month

  6. Members obligations
  7. Members shall:
    • Ensure that persons attending the meeting observe these terms and conditions, do not commit any nuisance, disturbance or infringement which might jeopardise the IoD Liquor Licence and comply with all reasonable requests of IoD staff.
    • Comply with all security, fire and other regulations relating to the IoD premises and not commit any illegal acts.
    • Not carry out any electrical or other works, use their own electrical equipment or fix anything to the floors, ceilings, walls or any other part of the IoD premises without the IoD’s prior consent.
    • Not bring any inflammable, noxious or dangerous items onto the IoD premises and remove any items promptly when requested by staff.
    • Not bring to consume any food or beverages on the IoD premises other than those supplied by the IoD. Where, with the IoD’s consent,Members consume their own beverages on the premises, a corkage charge will be applied.
    • Not carry on any betting, gaming or auction activity on the IoD premises.
    • Not use the IoD’s name or logo on promotional or other literature or tickets except in such form as may be previously agreed in writing by the IoD, nor make any representation or create any inference which might indicate that the meeting is an official IoD function.
    • Not display any notices, signs or other devices or leave any brochures or other literature on or about the IoD’s premises.
    • Not use the IoD’s address, telephone number or fax numbers on their company letterheads, brochures or other literature.
    • Pay the cost of any electricity used which is additional to that normally used in the heating and lighting of the IoD premises.
    • If requested by the IoD supply a list of guests to reception, which may be required for security purposes.

  8. Cancellation by the IoD
  9. The IoD may be required to cancel a Meeting without any liability to the Member if:
    • The IoD premises or any part of them have to be closed for reasons beyond the IoD’s control.
    • The Member becomes insolvent or is adjudicated bankrupt.
    • The Member is already in arrears with any payment due to the IoD.
    • The Member is in breach of any of these Conditions and fails to rectify such breach within a reasonable period from the date of the IoD’s notice.

  10. Cancellation by Members
  11. Where a Member cancels a meeting and the IoD is unable to re-let the room, the Member shall pay the following charges together with all other payments made by the IoD on behalf of the Member:
    • Shaftesbury and Quest Rooms
      • If at least 10 working days’ notice of cancellation is provided from the Member to the IoD, the Member shall not incur a cancellation charge.
      • However, if less than 10 working days’ notice of cancellation is provided from the Member to the IoD, the Member shall be liable to pay 100% of the room hire charge, unless the IoD is able to re-let the room for the full duration of the booking.
      • For multiple day or multiple room bookings (2 or more days or 2 or more rooms), if over 15 working days’ notice of cancellation is provided from the Member to the IoD, the Member shall not incur a cancellation charge.
      • However, if less than 15 working days’ notice is provided from the Member to the IoD, the Member shall be liable to pay 100% of the room hire charge, unless the IoD is able to re-let the room(s) for the full duration of the booking.
    • Other Meeting rooms
      • If at least 5 working days’ notice of cancellation is provided from the Member to the IoD, the Member shall not incur a cancellation charge.
      • If less than 5 working days’ notice is provided from the Member to the IoD, the Member shall be liable to pay 100% of the room hire charge, unless the IoD is able to re-let the room for the full duration of the booking.
      • For multiple day or multiple room bookings (2 or more days or 2 or more rooms), if at least 10 working days’ notice of cancellation is provided from the Member to the IoD, the Member shall not incur a cancellation charge.
      • However, if less than 10 working days’ notice is provided from the Member to the IoD, the Member shall be liable to pay 100% of the room hire charge, unless the IoD is able to re-let the room for the full duration of the booking.

  12. Liability
    • Members shall be liable for and shall indemnify the IoD against all losses and damage (including consequential losses resulting from injury to persons or loss of or damage to IoD property arising from the Members’ hiring of a room.
      The IoD shall not be liable for:
    • Damage to or loss of any items belonging to or in the care of the Member or persons attending the meeting.
    • For injury to the Member or persons attending the meeting, except where and to the extent that such an injury, loss or damage is caused directly by negligence of the IoD.

  13. General
    • No variation to the Agreement shall be effective unless in writing and signed on behalf of the IoD and the Member.

  14. No fills terms
    • Prices are based on current room hire rates and room size not on the number of people. Maximum room capacities will apply. This is a self service offer and if room service is required extra charges will apply. The fridge will be filled with sufficient water and flavoured water for the number of guests. Further refreshments can be ordered and added to the final bill. Unlimited coffee available from the self service coffee machine in the room. Only available on a full day hire basis, no half day hire available. Offer is subject to room availability.

Code of Practice - Student Guru Panel

In sending an email to a member of the IoD Guru Panel, you are indicating that you have read, accepted and commit to adhering to the following Code of Practice.

Communication with the Gurus

In the first instance, communication is restricted to the use of the respective iod.guru@iod.net address with future responses and follow ups utilising the same secure email address.

This email address will be cycled through a series of Gurus over the course of the year and the current recipient will be advertised on the website. Handover dates will be advertised and after which point it may not be possible to communicate with a previous Guru.

Should the Guru wish it he/she may decide to give a separate, personal email for future communications. This should not be sought and if received should be treated with discretion and respect. Personal email addresses must not be distributed or published in any way.

Advice Sought and Given

The Gurus are willing to answer any questions relating to the general world of business or their specific and described skills and experience. Their advice is given without fear or favour and from an entirely voluntary viewpoint. An acting Guru may be an IoD member or, on occasion, an IoD staff member, but views given do not represent the views of the Institute nor should be taken as such. Any future actions taken that may correspond to or reflect the advice of a Guru is the sole responsibility of the student member and no liability can be attached to the Guru or the IoD.

IoD Moderation

An IoD moderator will oversee all correspondence and, where necessary, intervene to provide factual advice or indicate that personal opinion should not be given for such a query.

In some instances you may be approached by the IoD moderator requesting use of your question and answer as an online example. It is within your rights to refuse this request without prejudice.

Code of Behaviour

Inflammatory or defamatory language, libel, profanity, rudeness or general behaviour that can be perceived as inappropriate for an IoD member will result in the revocation of your IoD Student Membership.

Propose a member

The IoD reserves the right to change the gifts at any time. All details are correct at the time of publishing. If you have any questions concerning the gifts available please call +44 (0)20 7766 8866

This offer cannot be combined with any other offers including reductions to joining fees, other than for applicants joining for 2 years or more. The proposer must be a UK resident (including Isle of Man but excluding the Channel Islands) with a permanent UK address and be a current member at the time of proposal and the election of the new member. The proposed member must be applying for full UK membership and must pay a full joining fee for offer to be valid. 

Applications must be received by 31 December 2019.

Due to working with third parties, a referral gift may take up to 28 days to arrive.