New edition out now! Director Summer 2026.

  • 23 Sep 2026
  • In-person

Behind the Scenes at The Reserve, Chester Zoo

Join IoD North West for an exclusive behind-the-scenes experience at The Reserve, Chester Zoo.

This unique afternoon offers directors, business owners, founders and senior leaders the opportunity to experience one of Cheshire's newest venues whilst gaining a fascinating insight into the wider work of Chester Zoo.

Hosted by Kathryn Robinson, Director of Sales at Chester Zoo Hotels Ltd, the event will begin with a welcome and guided tour of The Reserve before guests enjoy a relaxed networking lunch and the opportunity to connect with peers in their area.

Following lunch, one of Chester Zoo's senior leaders will share the remarkable story behind the organisation's global conservation work, offering an insight into the leadership, innovation and long-term vision that has made Chester Zoo one of the world's leading conservation charities.

The afternoon will conclude with further networking and an opportunity to ask questions, connect with fellow business leaders and continue conversations in an informal setting.

As with all IoD Cheshire events, the focus is on bringing together influential people, showcasing exceptional organisations and creating meaningful conversations in unique locations across Cheshire.

Places are limited to just 30 attendees to ensure a high-quality experience, and early booking is recommended. 

Agenda:

  • 12pm – Arrival & welcome at The Reserve

  • 12:30pm – Guided tour of The Reserve

  • 1pm– Networking lunch (platters of sandwiches, chips and salads)

  • 1:15pm – Chester Zoo presentation from a senior leader (speaker to be confirmed)

  • 1:45pm – Q&A

  • 2pm – Networking and informal discussions

  • 3pm – Close 

Speakers

Charlotte Lord – Brand and Marketing Director, Chester Zoo

Charlotte Lord is Brand & Marketing Director at Chester Zoo, where she leads the teams responsible for brand, marketing, customer and member development, loyalty and guest experience. With a strong blend of commercial and brand expertise, she is passionate about using storytelling and customer insight to grow audiences, build lasting relationships and drive sustainable income.

Kathryn Robinson – Director of Sales, The Reserve, Chester Zoo

Kathryn Robinson is Director of Sales for The Reserve at Chester Zoo, where she is responsible for driving corporate, group and high-value leisure revenue for the luxury lodge retreat set within Chester Zoo. She is a commercially driven sales leader with over 20 years’ experience across luxury travel and hospitality, specialising in driving revenue growth, building high-performing teams and delivering exceptional client experiences.

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