The £1,000-per-employee problem building a conflict-resilient workplace
Workplace conflict costs UK employers an estimated £30 billion every year in lost productivity and management time — around £1000 per employee.
This event is now closed for online bookings.
As the new Employment Rights Act takes comes into force, reshaping the legal landscape, the cost of mismanaging workplace conflict is set to rise even further.
While conflict is an inevitable part of working life, its impact is not. Organisational structures, processes, and leadership behaviours can either create conflict or provide the tools to resolve it constructively.
Join this webinar, hosted in collaboration with Acas, to learn about:
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The latest research on the true prevalence and cost of workplace conflict today.
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The hidden impacts on productivity, culture, and talent retention.
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Practical, actionable steps to build a proactive approach that prevents conflict from arising and effectively reduces its impact when it does occur.
Speakers
Alex Hall-Chen
Alex Hall-Chen is a Principal Policy Advisor at the Institute of Directors, where she specialises in employment, skills, and sustainability policy. She previously worked in education research and as a Policy Advisor at the Confederation of British Industry.
She holds a BA in Politics from the University of Cambridge and an MSc in Comparative Education from the University of Oxford, and is a school governor for the Thinking Schools Academy Trust.
Joanna Nunn
Joanna holds the post of Acas Chief Concilitor. She has worked for Acas for 20 years, as a conciliator and mediator for much of that time. She is an accomplished facilitator, working with organisations of all sizes and Trade Unions who are either close to or in dispute, assisting them to improve employment relations and levels of engagement, enabling them to work together more constructively. As an experienced mediator Joanna has assisted both individuals & groups to overcome workplace relationship issues.
Professor Richard Saundry
Richard is the UK's leading academic authority on the management of discipline, grievance and workplace conflict. Richard has worked closely with Acas over the last ten years to shape policy and identify and evaluate innovative practice.
He has held posts at the Universities of Sheffield, Leeds, Central Lancashire and Plymouth and is a co-author of ‘Managing Employment Relations’ the core CIPD text for Employee Relations and ‘Collective Employment Relations – A Strategic Guide’ published in 2025 by Palgrave Macmillan.
The Skilled Managers project is funded by the Economic and Social Research Council (ESRC), and investigates the link between conflict competence, employee engagement and productivity.
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