Skip to main content
Become a member


How the Tax helpline operates

The Tax helpline is available to current UK and EU members of the IoD, including Jersey and Guernsey members. Current members are those who have paid their membership fee and have received confirmation of their membership from the IoD at the time they use the Service. If you are unsure about whether your membership is up to date please contact the Membership Department before using the Service.

You should contact and take advice from the service personally and not via a member of your staff.

Advice is only available on the matters relating to the running of your business, your own employment and personal tax issues, but not for or on behalf of family, friends or clients. If you are a consultant or professional advisor, we do not give advice for you to pass on to your clients.

Advice is given by telephone only and not in writing.

Advice is given on business and personal taxation, including NIC, PAYE, VAT, Corporation Tax and Income Tax, by consultants, who specialise in UK accountancy.

The Tax helpline does not give advice on company, commercial and employment law.

The Tax helpline is provided by Croner (a Wolters Kluwer business.) Please note it is an advice service only, it does not extend to consultancy, document drafting or vetting.

Number and duration of telephone calls

Advice is free, but call charges will apply when you telephone the service. 

Calls cost 7p per minute plus your telephone company’s access charge. Charges for calls from outside the UK and from mobile phones may vary.

Members may call the service up to 25 times per calendar year.

Please have your membership number ready. Calls cannot be accepted unless a current membership number is quoted.

You are advised to be ready with a concise summary of your situation and the question which you wish to ask.

Paperwork

Documents (including letters and other written communications) cannot be considered or drafted.

Members only

Contact the Tax helpline

0844 561 8131 (from the UK)

+44 (0)1455 897 046 (from outside the UK)

*Please quote ref 33337

Contact the helpline 

0844 561 8131

(from the UK)

+44 (0)1455 639 059

(from outside the UK)

* Please quote ref 33337


Opening hours

9am-5pm, Monday-Friday, excluding UK public holidays