The Directors’ Advice Service is confidential and exclusive to you as an IoD member. It offers brief advice rather than lengthy consultations. Issues are usually dealt with in one session. Occasionally, your query may need more than one session and you may need to book another appointment, which will be with the next available adviser.
Scope and boundaries
The Directors' Advice Service is available to current UK and direct-paying overseas members of the Institute of Directors whose subscriptions are fully paid at the date they use the service.
Advice will only be given to you and not to a member of your staff or family.
Advice is only available on the running of your business or your employment and not on personal issues, for family, friends or clients.
If you are a consultant or professional adviser, we do not give advice for you to pass on to your clients.
The service offers advice according to English Law. Advice on Scottish law and the law of Northern Ireland is offered by Law Express, the provider of the IoD legal helpline.
Advice is given verbally only and not in writing.
The service does not give advice on litigation, investment, pensions, import / export, Consumer Credit Act, very specialised areas, nor on any personal matters.
The service cannot act for you or represent you. On such occasions we will advise you to instruct solicitors and, if you wish, you can take advantage of the 'Find a lawyer' facility, offered by Law Express, the provider of the IoD legal helpline. NB: the IoD does not recommend any firms.
These terms and conditions shall govern your use of the IoD’s Information and Advisory Service (IAS), including the Directors’ Advice Service. Additional terms and conditions may also apply to other services provided by the IoD and these will be explained or made available to you if you use these services. By using or accessing the IoD’s IAS you will be deemed to have accepted these terms in full.
If you do not agree with these terms and conditions, please refrain from using the IAS service.
Without prejudice to the IoD’s rights under these terms and conditions, if a member is in breach of the terms and conditions in any way, or if the IoD reasonably suspects that the member has breached these terms and conditions in any way, the IoD may:
- Send the member one or more formal warnings;
- Temporarily suspend the member’s access to the IAS service;
- Permanently prohibit the member from access to and use of the IAS service;
- Commence legal action against the member for breach of contract.
Advice is given by appointment only, subject to availability of a relevant adviser. Please see the list of current advisers.
Up to four appointments (either for a telephone call or for a visit) per calendar year may be taken and they must be booked in advance.
Telephone calls last 30 minutes and visits up to 45 minutes. A visit will take place in the Advisory Office at 116 Pall Mall.
IoD premises are a place for business. Members and their guests should dress as they would for their business needs. The IoD reserves the right to exclude members and their guests if inappropriately dressed.
If paperwork is involved, we can review up to 10 pages, although members' own Directors' Service Agreements can be reviewed in full.
Advisers will require reading time, assuming the space is available, in which case it may be necessary to count the appointment as two advisory sessions.
Any paperwork must be in your possession at the time of booking and forwarded to us by post, fax or email to reach us by 3pm the day before the session at the latest.
Appointments cancelled due to paperwork not being received will be counted as one of your sessions.
The service cannot draft or redraft documents.
GDPR is a regulation that applies to all EU
countries, and has been incorporated in UK law as the Data Protection Act. In order to
comply with the DPA, it is essential that
data anonymization or
is applied to all emails and documentation containing personal data. Where a third party's personal data is referred to in documentation, this must be redacted or anonymized. Email
should also be encrypted to
protect the content from being read by other entities than the intended
Cancellations and late arrivals
Unless more than one full working days’ notice has been given, late cancellations or unkept appointments (telephone or visit) will be counted as one session.
If you call or arrive late for an appointed session, this will reduce your allocated time limit, rather than allow your session to overrun and delay the adviser’s next appointment.
If the IoD has to cancel or change an appointment, due to an adviser being unwell, you will always be notified as soon as possible and an alternative session will be arranged for you.
When longer-term assistance is necessary some of the advisers are prepared to take on fee-paying assignments for members.
The IoD does not recommend particular firms or the use of the private services of its own advisers in preference to outside consultants, but it has no objection to the use of its advisers by members who prefer continuity.
Alternatively, members may wish to use a 'Find a lawyer' facility, offered by Law Express, the provider of the IoD legal helpline.
Members are advised to make themselves aware of the scale of fees payable, at the outset, for the private services of advisory or outside consultants.
Conflict of interest
In cases when more than one member seeks advice on the same matter, the IoD may not be able to offer advice, due to potential conflict of interest.