ISO 9000 quality management standards
ISO 9000 is a set of international standards designed to help businesses meet the needs of customers while meeting regulatory and statutory requirements. Many companies see the introduction of a quality management system as a major step forward in controlling and improving their key processes. Other companies simply react to customer demand which assumes they already have suitable systems in place - regardless of whether or not that's the case.
Looking at how you currently do things - and identifying opportunities to improve - is a great way to start introducing quality management. You will also need to decide whether you want to be formally certified for meeting the ISO 9001 standard.