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Innovations in the payments industry – what’s in it for business?

04 Apr 2017
Institute of Directors, London

This event will stimulate high-level discussion around innovations within the payments ecosystem and how they have encouraged businesses to drive productivity through frictionless payments and the potential for Paytech innovation.

As part of a wider initiative exploring how the Direct Debit product can be improved to better serve the needs of SMEs, Bacs launched a research piece with the IoD, which formed part of the Policy Voice survey that was sent out in October 2016. Through this research, in-depth behavioural insights into how businesses use payment services were gathered.

Why you need to attend

  • Find out how innovations in the payment industry can help your business now
  • Understand how the future potential for frictionless payments could help you drive productivity in your business
  • Get a unique opportunity to put your questions directly to the industry experts

Key details

Date & time: 04 Apr 2017 08:00 - 11:00
Location: Institute of Directors, London
CPD Hours:

Prices from

25.00 GBP + VAT - Member rate
30.00 GBP + VAT - Non-member rate

Event manager:
Laura Jumnoodoo
Contact phone:
0207 766 8919

Key topics

  • Opening access to new players - By removing barriers to access, new banks and payment service providers have been able to enter the market and deliver new innovative offerings. What is the impact of new entrants like challenger banks and how do we use innovation in payments to support further access to the end customer?

  • Keeping agile in a rapidly changing landscape - As regulatory, economic and technological changes and challenges transform the landscape in which businesses operate today, we look at the innovative new solutions they’ve turned to, to ensure they remain nimble and flexible.

  • Meeting changing customer expectations – We’ll explore trends across other industries to understand how these will impact the payments sector and how non-traditional providers have responded to changing consumer expectations.


8.00am Registration & breakfast
8.30am Welcome from IoD Chief Economist, James Sproule
8.40am Anne Pieckielon, Bacs
8.50am Panel discussion & questions from the floor
10.15am Coffee & networking
11.00am Event ends

Related articles

Fintech solutions to fragmented cross-border payments landscape

Embrace mobile payments


Host: James Sproule, Chief Economist and Director of Policy, IoD

James Sproule has been Chief Economist and Director of Policy for the Institute of Directors since January 2014. Prior to joining the IoD James lead Accenture’s UK Research and global Capital Markets Research where he focused on Thought Leadership. He started his financial career as a merchant bank economist working with both Bankers Trust, Deutsche Bank and Dresdner Kleinwort, and eventually helped to found the boutique bank Augusta and Company. Before embarking on a career in economics, James was a signals officer in the Royal Navy.

Anne Pieckielon, Director of Product and Strategy, Bacs

Anne is responsible for delivering the company strategy to ensure that Bacs products and services are successfully delivered. She is responsible for Direct Debit, Bacs Direct Credit and the Current Account Switch Service. Anne’s team lead strategic engagement with key stakeholders, including Government and Regulators. Anne has directed a series of major developments for Bacs. These include a technology refresh, improving stakeholder access to Bacs, establishing the Affiliates proposition and leading CASS towards Regulatory recognition. She is also responsible for gender diversity and inclusion within Bacs, and she is a champion of the HM Treasury’s Women in Finance Charter.

Jason Kitcat, Head of Policy & Public Affairs, Crunch

Jason Kitcat is a champion for digital transformation and passionate about micro-businesses and public policy ( He is Head of Policy & Public Affairs at Crunch, which includes being Micro-Business Ambassador for Chorus. He was previously award-winning Leader of Brighton & Hove City Council, a member of the UK’s first ever Green council administration. Jason sat on the Leading members group for the Key Cities association of 26 mid-size cities and also had a number of roles at the Local Government Association.

Andrea Dunlop, CEO – Acquiring & Card Solutions, Paysafe

Since Andrea joined Paysafe Group Plc (formerly Optimal Payments Plc) in February 2013, she has established Paysafe’s Acquiring Business in Europe which went live in 2014. She has also scaled up the card issuing business to become one of the top white-label prepaid providers in Europe. With over 16 years’ experience in the financial sector, Andrea has in-depth knowledge across many aspects of payments; from Acquiring and Issuing, to Mobile solutions. Prior to joining Paysafe, Andrea ran her own consultancy and led successful programmes for organisations such as Barclaycard, CapitalOne, Experian and Royal Bank of Scotland.

Rich Wagner, Founder and CEO of APS financial

Rich Wagner has nearly 30 years of payment experience from both the US and UK markets, and is recognized as one of the leading innovators in this industry. He is founder and CEO of APS financial a leading challenger to banks offering digital banking and credit solutions to consumers and SMEs. He has created one of the most awarded payments companies in Europe, and was recognised by the London Stock Exchange as one of 1000 companies that inspire Britain. He was instrumental in driving the Bank of England’s policy announcement in June ’16 to provide access to non-banks in the future. 


Bacs logo

Bacs has been maintaining the integrity of payment related services since 1968, with responsibility for the schemes behind Direct Debit and Bacs Direct Credit, as well as services such as the Cash ISA Transfer Service, and the Current Account Switch Service. Sitting at the centre of the UK payments landscape, Bacs has long been committed to working strategically and collaboratively across the payments industry, providing the tools and services that enable businesses to meet the evolving payment needs of their customers.

Over 150 thousand organisations use Bacs services. Almost nine out of 10 British adults have at least one Direct Debit commitment, with 73 per cent of household bills paid this way, and around 90% of people receive their wages and salaries via Bacs Direct Credit. As a not for profit company sitting at the centre of the payments ecosystem, Bacs is ideally placed to foster innovation and competition for new services. This is supported by our extensive independent research programme which looks at the future needs of businesses and their customers for payment services and how they can boost access, productivity and financial capability.


Prices from

25.00 GBP + VAT - Member rate
30.00 GBP + VAT - Non-member rate


  • Institute of Directors
  • 116 Pall Mall
  • London
  • SW1Y 5ED

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