At this year’s Kent Show, the IoD again were able to host the opening breakfast with a full house of business leaders. Kindly supported by Southern Water, their CEO, Mr Ian McAuley took the stage to share his vision for how the business is planning to grow and thrive and what he said may take you by surprise.
He wants Southern Water to be loved by its customers and staff (and obviously its regulator). Finding customer love in a tough industry and what might have been seen as a faceless organisation is a tough call, but not one that he is shy from taking on. Aside from investing in technology to improve the online customer experience and training staff to step up call handling, Ian is deeply interested in how the community, who are at the end of the day also customers, can utilise and share its water assets. Bewl Water is already a great example of where thousands of people already enjoy the water, whilst learning more about water and wildlife. But what more could happen to create community based projects to generate renewable energy, conversation training, retail experiences or technology development? Who knows but the opportunities are endless when the door is open and the questions are being asked.
As always keep an eye on our events page for things happening near you that will help build your network and give you new ideas to help grow your business.
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