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Region Event

IoD Cheshire | Interview with Rachel Clacher, Founder | Moneypenny

12 Sep 2018
Arley Hall, Northwich

Moneypenny has been helping businesses deliver outstanding customer experience since 2000. Renowned for its exceptional quality of staff, innovative approach and for the value-add to clients.

With entrepreneurial spirit at its heart, Moneypenny is the culmination of years of hard work and dedication, delivered by extraordinary people and gold standard technology.

Melanie Wotherspoon from Rathbones will be interviewing Rachel Clacher, founder from Moneypenny. They will discuss her route to success, how she started the business, challenges faced then and now, and touching on her charity WeMindTheGap.

The event will take place at Arley Hall, one of the most interesting and attractive stately homes in the North West. The elaborate ceilings & oak panelling, impressive fireplaces, intricate stained glass and beautiful contents show the history of a family that has cherished Arley as their home for over 500 years.

Arley Hall, the Gardens and the Estate has been used as a location for a wide variety of filming including Peaky Blinders, Antiques Road Show, Body Farm, Great British Garden Revival, Songs of Praise, Our Zoo and Cold Feet.

Key details

Date & time: 12 Sep 2018 16:00 - 19:00
Location: Arley Hall, Northwich
CPD Hours:

Prices from

0.00 GBP + VAT - Member
12.00 GBP + VAT - Non-Member

Event manager:
Miss Lauren Mullan
Contact phone:
01612 477 634
Contact email:


16.00 - Arrival, networking and refreshments

16.30 - Interview with Rachel Clacher, Founder | Moneypenny followed by Q&A

17.30 - Drinks, canapes and networking

18.00 - Tour of the gardens

19.00 - Event closes


Rachel Clacher

Co-Founder & Director of Moneypenny

Founder & Trustee of WeMindTheGap

In 2000 Rachel Clacher co-founded Moneypenny with her brother Ed Reeves and their pooled savings of £10,000. Today Moneypenny is the world’s lead provider of telephone answering, outsourced switchboard and live chat services, with offices in both the US and UK. Here Moneypenny’s team of over 600 annually handle in excess of 13million calls on behalf of 13,000 companies from its award-winning HQ – known as ‘the happiest office in the land’ - and is one of the ‘Top 5 Best Companies to Work For in the UK’. 

In 2014, Rachel brought Moneypenny’s unique approach to people development to a whole new cohort with the establishment of WeMindTheGap, a charity which gives new opportunities in life and work to unemployed under-served young women through providing totally holistic paid traineeships. The first traineeships proved so successful -  70% of all participants move into fulltime work or education - that in 2017 the charity expanded to run traineeships in Wrexham, Flintshire and Liverpool, and this year will expand further into Manchester.

Rachel believes fundamentally that business is a force for good, and is committed to developing the agenda on the subjects that she is passionate about: culture, customer service, entrepreneurship and corporate social responsibility. She is regularly invited to speak and share the Moneypenny story with both national and international business audiences, and in so doing raises valuable funds for WeMindTheGap. 


Melanie Wotherspoon

Business Development Director


Melanie joined Rathbones in 2014 after spending the previous seven years at Jupiter. Prior to that, she spent nine years at Baring Asset Management and previously worked for Deutsche Morgan Grenfell and EY. She gained international experience working for HSBC in Hong Kong, San Francisco and Mumbai.

Melanie is a Chartered Accountant, has a degree in Systems and Management from City University, London and holds the PCIAM Diploma with distinction. She is both a Trustee and Chair of the Finance and Investment Committee for the Francis C Scott Charitable Trust that commits over £1m a year to areas of deprivation in Cumbria and North Lancashire. The Scott Trust has a particular focus on the young. Melanie is also a Director of Chartered Accountants' Trustees Limited - the umbrella company for a number of the ICAEW's charities.


Branch sponsors


Prices from

0.00 GBP + VAT - Member
12.00 GBP + VAT - Non-Member


Bookings cancelled within 7 days will not be refunded
  • Arley Hall
  • Arley,
  • Northwich
  • CW9 6NA

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