“We’re here to help you reach your full potential in business. Our core mission is built around creating better directors, developing a stronger economy, generating better business and providing expert services. We strongly believe that customer service is at the heart of all these areas and we’re dedicated to providing the highest standards of service to make sure you get the most out of your relationship with the IoD.”
You can find us at 15 hubs in the UK as well digitally on iod.com, Facebook, LinkedIn and Twitter.
You can trust us to keep your data secure and confidential at all times. Read more about the IoD’s GDPR here.
Provide clear requirements, explanations and recommendations for your membership options.
Answer your calls promptly, or when you leave us a message, get back to you within one working day.
Respond to your email, web-submitted query, social media post or letter swiftly within two working days.
Help you identify your specific development needs and suggest training solutions that are right for you.
Always be polite, professional and willing to listen to your feedback. Resolving any mistakes openly and honestly.
Be available 24 hours a day, 7 days a week. Opening times for specific departments can be found here.
We value your feedback and welcome your opinion and ideas on our products and services to help us continually improve. You can help us by:
You can contact the Membership Services Team from 9am to 5:30pm Monday to Friday (excluding Bank Holidays) on:
020 7766 8866
We are committed to providing excellent customer service at all times. There may be rare occasions when our service falls below an acceptable standard. We want the opportunity to put things right for you as quickly as we can and take steps, where appropriate, to ensure that any issues do not reoccur.
If you have cause for complaint, you can contact the Membership Services Team on 020 7766 8866 or by email at firstname.lastname@example.org. If you would prefer to send us a letter, you can write to:
Membership Services Team Institute of Directors 116 Pall Mall London SW1Y 5ED
We commit to dealing with your complaint fairly and independently. If you submit a complaint, we will acknowledge it within 24 hours and will fully respond within seven working days. If we are unable to fully respond within seven working days, we will give you an accurate and realistic timescale in which we aim to resolve your issue.
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