Delivering Service Excellence through the Mobile Workforce
The quality of service delivery has become an increasingly important priority for businesses struggling to differentiate themselves in an ever-more competitive consumer market or an efficiency-led business to business arena.
As the number of customer touch-points increases, services in the field are rapidly becoming the new frontline in the battle for competitive market share, playing a major role in customer satisfaction, brand reputation and, ultimately customer retention and profitability. Adding to this, unpredictable fuel prices, incoming legislative requirements and environmental concerns make today a challenging time to be managing a field-based services workforce.
Join the IoD, Trimble and a panel of industry experts for a breakfast seminar exploring Trimble’s latest industry report; ‘The Road Ahead – the Future of Field Service Delivery.’
This independent report, commissioned by Trimble examines the challenges faced by businesses with fleet and field service organisations and offers trends and opinion on how the future may be changing. In this interactive session we will be asking our panel to discuss the findings of the report and provide additional insight in to what a perfect field service organisation may look like and how to achieve it.
By attending the seminar, attendees can expect to hear from experts on what issues are affecting field service organisations, how consumer demands are expediting change and the key approaches organisations are taking to adapt to the new service imperatives, such as:
- The strategic importance of customer service
- Achieving service delivery excellence
- The role of technology in delivering service excellence
- Managing the mobile workforce
- Mitigating risk out on the road
- Sustainability and the green agenda
- Nick Mitchell - Vice President, Global Sales, Trimble Field Service Management
- Paul Holl, Director, Field services, BT operate
- Julie Townsend, Deputy Chief Executive of road safety charity Brake
- Steve Stock, Head of Motor Underwriting for Zurich Global Corporate UK
- Ian Featherstone, Knowledge Manager, Energy Saving Trust
All delegates will have the chance to win a case of Berry Bros & Rudd (12 bottles) of mixed wine in the business card draw at the end of the Seminar, to be delivered to the winner's home address.
|This event is free of charge to IoD members and includes breakfast, tea and coffee.
|About Trimble Field Service Management
Trimble’s Field Service Management Division provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. The Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.
Institute of Directors
+44 (0)20 7766 8919